Remote tech support on your PC should not be costly, time consuming, or frustrating. RemarkableTek Remote Tech Support plans take all guessing and worry out of the health of your PC. Simply open a support ticket and our technical professionals will schedule a time at your convenience to remotely log into your PC, diagnose and fix the issue.
In addition to traditional break/fix support, our support plans also include the following:
Not sure what the issue is? No problem! Our friendly, knowledgeable remote support staff will help you diagnose any issues on your PC. Yes, be prepared for them to ask, “Have you tried turning it off and on again?” Sometimes the fix lies in a simple reboot. Regardless of what the issue is, however, we are standing by to help you from the diagnosis all the way to the resolution with our Remote Tech Support plans.
Virus and Malware Removal
We’ve all been there: You see an email from your favorite Aunt and click on a link inside. Suddenly your PC comes to a grinding halt and you see the dreaded pop-ups appearing all over your screen. Your computer has contracted a virus. No big deal! Our trained staff will not only remove the virus but also will give you friendly pointers on how to avoid viruses in the future.
Internet Browser Support
You’ve been going to your favorite shopping website for years. One day, out of the blue, you see the message “This page cannot be displayed.” What gives?! Our Internet support can resolve issues with your access to your favorite websites. Are you using Internet Explorer, Chrome or Firefox? It doesn’t matter. Our staff has been trained to work on any of today’s browsers.
Whether you recently purchased a new program or are thinking about purchasing a program, we can help! Ask one of our technical professionals if your PC is fast enough to support the software in question. Once you buy the program, let us know and we’ll help you install it.
Backing up your PC is very important to protect your data. We will assist you with backup software installation and will verify the backup integrity during your monthly or quarterly PC maintenance which is included in the Gold and Platinum levels of our Remote Tech Support plans. What? You aren’t performing backups? No worries, we’ll help you get there. In fact, we have servers sitting in our data center in Phoenix, AZ that are optimized for your backups. Ask us how you can utilize this service.
That’s right, we can even support your smartphone. We utilize a tool that can give you the ability to grant remote access to our technical professionals. So, if you are having a problem receiving email, your favorite app keeps crashing, or you just got a new phone and need help setting it up, let us know!